Coffee does degrade over time and it degrades faster depending on the surface area - which means that the whole beans will keep longer than ground coffee. The best way to store these beans is to place them in an air-tight container in the freezer. You should grind fresh only the amount you plan to use that day to avoid unnecessary exposure. Storing coffee in this way will keep out moisture and other contaminants.
The best way to store ground coffee to keep it fresh longer is by storing it in your freezer immediately after use. Storing coffee in the freezer does not freeze the coffee, so it is always ready for use without any defrosting.
We don’t accept returns on coffee due to its perishable nature.
Returning coffee is not allowed as it is considered as a perishable item unless our shipping department was at fault and your order arrived damaged. However, we really want you to be happy with our coffee. If you have any issues or questions with your coffee, please contact us at firstname.lastname@example.org within 36 hours after receiving your orders.
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 36 hours for an exchange. No exchanges or returns will be accepted after 36 hours. Please contact us email@example.com, describe the damages and send us photos of the damaged products.